Terms of sale

Last updated: 30 October 2026.

These terms govern the purchase of products from H4T3R CLUB S.L. on haterclub.es. They are governed by Real Decreto Legislativo 1/2007, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios (Royal Legislative Decree 1/2007 approving the consolidated text of the Spanish General Law for the Defence of Consumers and Users, TRLGDCU), Ley 34/2002 de Servicios de la Sociedad de la Información y de Comercio Electrónico (Spanish Law 34/2002 on Information Society Services and Electronic Commerce, LSSI-CE), Ley 7/1998 sobre Condiciones Generales de la Contratación (Spanish Law 7/1998 on General Contract Terms) and the other applicable rules. By placing an order, you declare that you are of legal age and accept the version of these terms published at that time, which we also send you with the order confirmation.

1. Who is selling

H4T3R CLUB S.L., with tax ID (NIF) B70762265 and registered address at Calle Torrejón 2, 28864 Ajalvir (Madrid), Spain. Email: info@haterclub.es or by phone on +34 644 570 113. Registry details: Madrid Commercial Registry (Registro Mercantil de Madrid), volume 46584, folio 61, section 8, sheet M-817835, entry 1.

2. Who we sell to and where

We sell to consumers for delivery in Spain and in the countries listed in section 7. For now, we do not ship to the United Kingdom or to other countries not included in that section. We apply the same terms and prices to all customers, whatever their nationality or place of residence in the European Union (Regulation (EU) 2018/302 on unjustified geo-blocking).

3. Products

We sell H4T3R CLUB clothing and merchandise in limited editions per drop, while stocks last. Each product page states the product’s essential characteristics, its sizes, its composition and its safety information. The photos are as true to life as possible, although the colour may vary slightly depending on your screen. H4T3R CLUB S.L. is the party responsible for the products it sells under its brand in the European Union (Regulation (EU) 2023/988 on general product safety).

4. Prices and taxes

Prices are in euros and include VAT. Shipping costs are shown in the cart and on the checkout page before you confirm the order, together with the total price. For orders delivered to the Canary Islands, Ceuta or Melilla, the price is shown without VAT; delivery may require customs clearance and the payment of local taxes (IGIC or IPSI) at destination, which are borne by the recipient. For orders delivered outside the European Union (Switzerland and Norway), the price is shown without Spanish VAT, because it is an export; import VAT, customs duties and customs charges may apply at destination, payable by the recipient. As long as our distance sales to consumers in other European Union countries do not exceed €10,000 per year, in either the current or the previous year, we apply Spanish VAT (21%) to orders delivered to other EU countries. If we exceed that threshold, we will apply the VAT of the country of delivery; the final price is always shown before you confirm the order.

5. How to place an order

1. Choose the product, the size and the quantity, and add it to the cart.
2. Log in or create your account (or buy as a guest on the checkout page).
3. In the cart, press “Proceed to checkout”. On the checkout page, review your details, the delivery address, the shipping and the payment method. You can correct any information before confirming.
4. Press “Confirm order with obligation to pay”. The contract is concluded at that moment.
5. We send you an email with the order confirmation, its summary and these terms. The order is saved in “My account”, where you can view it.

The contract can be concluded in Spanish or English: in the language in which you place the order.

6. Payment methods

You can pay by debit or credit card, Apple Pay and Google Pay (through Stripe), Bizum (through Redsys; you need an account with a Spanish bank that offers Bizum) and PayPal, depending on the methods shown as available on the checkout page. Payments are processed on secure platforms; we do not see or store your full card details. The charge is made when you confirm the order. We will send you the invoice by email; if you need an invoice in the name of a company, request it at info@haterclub.es.

7. Shipping and delivery

• Mainland Spain and the Balearic Islands: €4.99 (VAT included); free on orders of €99 or more in products. Usual delivery time: 2 to 4 working days from order confirmation.
• Canary Islands, Ceuta and Melilla: €4.12 (excluding VAT, because these shipments do not carry Spanish VAT); free on orders of €99 or more in products (amount excluding VAT). Usual delivery time: 5 to 10 working days, including customs clearance. The recipient may have to pay IGIC or IPSI and the carrier’s customs handling charges at destination.
• Rest of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden. €14.99 (VAT included); free on orders of €149 or more in products. Usual delivery time: 5 to 10 working days.
• Switzerland and Norway: €19.99 per order. Usual delivery time: 5 to 10 working days, plus the time needed for customs clearance. These are shipments outside the European Union: the price of the products is shown without Spanish VAT (export) and the parcel goes through customs in the destination country, where you may have to pay import VAT, any customs duties and the carrier’s handling charges. These amounts are charged by the destination country or the carrier and are payable by you.

Delivery times may be longer during drop launches; we will indicate this on the website. In any case, we will deliver the order within a maximum of 30 calendar days from its confirmation, unless we agree a different period with you. If we cannot meet it, you may cancel the order and we will refund the amount you paid.

We will send you the tracking number when the parcel is dispatched. The risk of loss or damage passes to you when you receive the order. If it arrives damaged or something is missing, let us know as soon as possible (ideally within 7 calendar days) so that we can claim against the carrier; this does not in any way limit your guarantee rights.

8. Right of withdrawal (returns)

You have the right to withdraw from the contract within 14 calendar days without giving any reason (articles 102 to 108 of the TRLGDCU). The withdrawal period expires 14 calendar days after the day on which you, or a third party other than the carrier and indicated by you, receive the products. If the order arrives in several deliveries, the period runs from receipt of the last product.

How to exercise it

• Online, with “Withdraw from the contract here”: on the Withdraw from the contract here page (linked in the footer of every page) or in each order within “My account”. Enter your name, the order and where you want to receive the confirmation, and press “Confirm withdrawal”. We will immediately send you an acknowledgement of receipt by email with the content of your statement and the date and time it was sent.
• By email to info@haterclub.es, with an unequivocal statement of your decision, or using the model form below (its use is not mandatory).

It is sufficient for you to communicate your decision to us before the period expires.

Returning the products

Send the products back to us without undue delay and, at the latest, within 14 calendar days from the day you informed us of your withdrawal, to: H4T3R CLUB S.L., Calle Torrejón 2, 28864 Ajalvir (Madrid), Spain. You bear the direct cost of returning the products. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products (for example, trying on a garment as you would in a shop is fine; wearing it, washing it or removing its labels is not).

Refund

We will reimburse all payments received, including standard delivery costs, without undue delay and at the latest within 14 calendar days from the day you inform us of your withdrawal, using the same means of payment you used, unless you agree to a different one at no cost to you. We may withhold the refund until we have received the products or until you have supplied proof that you have sent them back, whichever is earliest. If you chose a more expensive type of delivery than the standard one, we will not refund the difference.

Exceptions

There is no right of withdrawal for products made to your specifications or clearly personalised, or for sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery (article 103 of the TRLGDCU).

Size exchanges

To change size, withdraw from the order and place a new one in the size you want, subject to availability.

Model withdrawal form

9. Legal guarantee

We are liable for any lack of conformity of the products that becomes apparent within 3 years of delivery (articles 114 et seq. of the TRLGDCU). If the lack of conformity becomes apparent within the first 2 years, it is presumed to have existed at the time of delivery, unless proven otherwise.

You can choose between repair or replacement of the product, at no cost to you, unless this is impossible or disproportionate. If it is not possible, or is not carried out within a reasonable time or without significant inconvenience, you can ask for a price reduction or termination of the contract. Write to us at info@haterclub.es with your order number and photos of the problem; we cover the shipping costs under the guarantee.

The guarantee does not cover normal wear and tear from use or damage caused by washing or care other than that indicated on the label.

10. Customer service and complaints

You can contact us at info@haterclub.es or by phone on +34 644 570 113, in Spanish or English. We respond to enquiries and complaints as soon as possible and, at the latest, within 15 working days. Official complaint forms are available to you: ask us for them by email and we will send them to you.

H4T3R CLUB S.L. is not, for the time being, a member of the Spanish Consumer Arbitration System (Sistema Arbitral de Consumo) or of any other alternative dispute resolution entity. If we do not resolve your complaint, we will inform you in writing of the competent alternative dispute resolution entity and whether we agree to take part in it. If we do not reach an agreement, you can contact the consumer affairs office of your municipality or autonomous community, the Consumer Arbitration Board (Junta Arbitral de Consumo) and, if you live in another European Union country, the European Consumer Centre of your country (in Spain: portal-cec.consumo.gob.es).

11. Applicable law and courts

These terms are governed by Spanish law. If you are a consumer, this does not deprive you of the protection afforded to you by the mandatory rules of your country of residence, and you may bring proceedings before the courts of your domicile.

12. H4T3R Points programme

• Who can take part. Anyone with an account on haterclub.es. Points are personal and non-transferable, have no cash value and cannot be exchanged for money.
• How you earn them. 1 point for every euro you pay in the shop for products (VAT included; shipping does not count). Cents are rounded: from €0.50 it adds one more point (€54.50 is 55 points; €54.49, 54 points). Orders placed without signing in count if they use the same email. Tickets bought on the ticketing platform do not earn points.
• When they arrive. When the order is paid. If you return it or it is cancelled, in full or in part, the corresponding points are deducted, even if you have already redeemed them: the balance may become negative and is offset by your next purchases.
• Rewards. Redeemed in «My account» and deducted from your balance: with 100 points, a ticket for one of our upcoming events; with 200 points, an H4T3R T-shirt and an invitation with backstage access for an upcoming event; with 300 points, three invitations with backstage access for upcoming events.
• Invitations. You choose the event among the upcoming ones announced on the website, when redeeming or later. They are personal, subject to capacity and to the entry conditions of the event and the venue (including minimum age), and we confirm them by email before the event: you get in with your name on the guest list and your ID. If we cannot honour the invitation at the chosen event, we will offer you another one or give your points back.
• T-shirt. We send it free of charge to the address in your account, in the size you choose and subject to availability.
• Changes. We may change or end the programme by giving 30 days’ notice on the website and by email; during that period you can redeem the points you have.